Frequently Asked Questions

What do we need to tell you before the shoot?
How long does the photo shoot session last?
Where will the photos be taken?
Will images from my session be shown as part of a portfolio?
What if I’m late for the shoot?
What if it’s raining on the day of my shoot?
What should we wear?
When will we receive our photos?
What is the final product? Will we get prints or digital files?
Do you provide video service?
Are digital files watermarked?
Do you provide an online gallery?
Do you teach or give workshops?
Can you help us arrange our wedding? We don’t speak Japanese!
Do you have a hair and makeup service?
Do you also do studio shots?
Can you travel outside of Tokyo for my shoot?
Can I use the photos from my session for my business?
What sessions/rates do you offer?
What if my location has an admission fee?
Is transport or walking during the shoot included in the session time?
Who will be shooting my session?
I’ve downloaded my photos but now I can’t find them. Can you send them to me again?
What can I do with my bags/luggage/stroller during the shoot?
Can you make me thinner in the final photos?
I need to cancel my session. What should I do?
What do we need to tell you before the shoot?

Please tell us about yourselves! Where are you from? Can you tell us a little about yourselves and your expectations for the photo session?

We like to know the names of family members and/or other participants and the ages of any children. We need to know in advance what kind of shoot you would like, number of people involved, any particular props you would like to include, etc. Also let us know if you have any specific requirements for the shoot, such as wheelchair accessibility, etc.

If you don’t have any particular idea for location, we can suggest some places based on what you had in mind, such as nature, tradition, urban, etc. Some locations are easier than others in Tokyo, as some are quite restricted for photography. Please tell us your expectation so that we can discuss it and find the best place for what you have in mind.
How long does the photo shoot session last?

The actual shoot depends on which package you have chosen. For example for a one-hour session, the last photograph will taken 60 minutes or longer after the first photograph to ensure you get a full session (unless the client is late, in which the session will finish at the agreed time). As our sessions are a block, moving, walking and/or transport time is included in the session time. Usually we like to meet with our clients about 5 minutes before the shoot to have a quick chat and to setup and consider the surroundings.

Where will the photos be taken?

Usually, outside. Ideally we like to use natural light, because we believe it helps to create the most beautiful photos. Our photo shoot packages are for locations in central Tokyo (approximately within the Yamanote Line circle), however we can also go further upon request. Depending on the location, it will incur an extra fee for time and transportation.

If you don’t have any particular idea for location, we can suggest some places based on what you had in mind, such as nature, tradition, urban, etc. Some locations are easier than others in Tokyo, as some are quite restricted for photography. Please tell us your expectation so that we can discuss it and find the best place for what you have in mind.

Will images from my session be shown as part of a portfolio?
We are extremely picky with our portfolio shots, but we may like to have a few shots displayed online. Your whole album will never be publicly available.

Additionally, we sometimes like to show a few photos from sessions on our Facebook and Instagram pages. Names and locations are never disclosed to protect your privacy. We appreciate your cooperation on this point.

What if I’m late for the shoot?

As we often have other commitments on one day, we do rely on a prompt starting time for our sessions. Cooperation and punctuality are essential to accomplish the goals and wishes of all parties. Shooting commences at the scheduled start time and ends at the scheduled end time. If the Client is late, the time will be taken away from the shooting time (the Client will pay the agreed fee).

If you plan to bring a stroller/pram, please note that elevator exits from metro stations are complex and can delay travel significantly, so please allow ample time to arrive at your destination.

We recommend aiming to arrive at the meeting point 5-10 minutes before your session. Please be on time! Thank you for your understanding.

What if it’s raining on the day of my shoot?

In the case of forecasted rain, usually we see what is happening on the day as often the weather changes unexpectedly in Tokyo.

In the case of light rain, we will either go ahead with umbrellas depending on the location, or try to change the location to a more sheltered spot. In the case of unstoppable torrential rain we will reschedule for another day.

We try to make the best of the weather — If it’s sunny we try to use the sun light as a feature of the images; if it is cloudy it is sometimes better as the clouds act as a natural diffuser; and if it’s raining lightly it can also be nice with umbrellas as props. We find that the clear umbrellas work really well, as the daylight can get through to the face if we do need to use them in some shots. Sorry, we do not accept cancellations if the weather isn’t exactly what you want. It is the weather!

What should we wear?
We find that it is good to consider what you will all be wearing as a set. It is nice to wear something that compliments each other, for example white/beige with denim for a casual style.
You can also not match each other which is also completely fine. We advise to avoid black, avoid heavy patterns in fabrics, and avoid clothes with prominent logos. We also think that natural fabrics (like cotton and wool) work much better than synthetic (shiny) fabrics.
There are restrictions on wearing revealing clothes, showing large tattoos, wearing bridal wear, etc. at sacred places such as temples/shines, and many Japanese gardens.
In general, Japan is a rather conservative place so please keep respect in mind when choosing your outfit.
If you are unsure please ask us. We generally like to shoot “under-the-radar” so we encourage you to choose modest outfits which don’t draw too much attention.
When will we receive our photos?

Usually within 2-5 days. In the case of a wedding, it may take longer due to the amount of photos.

What is the final product? Will we get prints or digital files?
Our clients receive high resolution digital files in Jpeg format, in exactly the style you see on our website — edited images in our signature “cinematic storytelling” style. We put a lot of importance on skin tone and deep, rich colors. There will be no need for further editing. In order to protect our signature style, we do not provide RAW images.

We can arrange prints or a printed album for you at an additional cost.

Do you provide video service?

Currently we do not, however if such a service is required we can arrange it for you with a small introduction fee.

Are digital files watermarked?

No. We provide images to our clients without our watermark, so you are free to use them privately as you please.

Do you provide an online gallery?

Yes, we do. It’s a temporary gallery to make it easy to view, select and/or download images from.

Do you teach or give workshops?

Currently we are not holding photography workshops.

Can you help us arrange our wedding? We don’t speak Japanese!

Unfortunately we are just mere photographers! There is a lot of information available online for these types of events. We are happy to give you some pointers but we are unable to arrange it.

Do you have a hair and makeup service?

Unfortunately no, however we can point you in the right direction for hair and makeup.

Do you also do studio shots?

We do studio photography usually just for products, rather than people. We prefer to get outside!

Can you travel outside of Tokyo for my shoot?

Our usual radius is within the Yamanote (train line) circle of Tokyo, however we can travel further with an additional fee to cover transport and extra travel time.

How about Kyoto? Karuizawa? Hakodate? We are often able to combine a shoot with other work completely outside of Tokyo, so please ask as it might be possible. Minimum session time for remote locations is 2 hours.

Can I use the photos from my session for my business?

The photos are for personal use, rather than commercial purposes. You are welcome to share them with your family and friends, however they are not to be used for commercial purposes. Please discuss the situation with us if you are in doubt. Let us know if you would like to do a session for commercial purposes and we will give you an estimate.

Additionally, the images of Ippei & Janine Photography, together with Spicer & Naoi Photography, cannot be sold for any purpose.

What sessions/rates do you offer?

We can customise a session based on your individual requirements. To get an idea of our rates for hourly sessions, please see below.

1/2hr JPY28,000 (10 images from a choice of 50+)
3/4hr JPY33,000 (16 images from a choice of 70+)
1hr JPY40,000 (80+ images), 1 location
1.5hrs JPY47,000 (120+ images) 1-2 locations
2hrs JPY55,000 (150+ images) 2 locations
2.5hrs JPY61,000 (200+ images) 2-3 locations
3hrs JPY67,000 (240+ images) 3 locations
3.5hrs JPY 73,000 (290+ images) 3+ locations
4hrs JPY79,000 (340+ images) 3+ locations

Outside of this please contact us for an estimate.

What if my location has an admission fee?

Please cover one extra admission for our photographer. Thank you!

Is transport or walking during the shoot included in the session time?

Yes. If you choose two or more locations, the transport time is included in the session time. Any transport or taxi fares should be covered by the client on the spot. In addition, walking from spot to spot during the shoot is also included in the time frame. We often try to capture some candid moments during this “moving” time. If you do not want to do any walking, please tell us in advance and we will try to minimize the photography points. Different spots tend to be a short distance away from each other. Please also be aware that with children the walking pace tends to be slower than normal. We try our hardest to maximize the time of the shoot, however in order to provide some different perspectives some walking is usually required.

Who will be shooting my session?

Either Ippei or Janine. There are just two of us 🙂 Sometimes we can decide who the photographer will be right away, and other times we will let you know depending on our respective schedules. Our skill level and style is very similar and often clients are unable to tell the difference.

I’ve downloaded my photos but now I can’t find them. Can you send them to me again?

Since we have a large amount of shoots, we won’t be able to back up all photos so please be sure to download and save your images securely. If it’s within 6 months of your shoot, we may still have a few of the highlights, however unfortunately it won’t be all of them. We cannot take responsibility for the storage of your photographs, so please make sure they are downloaded and backed up.

What can I do with my bags/luggage/stroller during the shoot?

Ideally, we recommend that you only bring what you are happy to be photographed with. We are happy to hold onto a very small bag for you, but it’s not easy for us to carry big heavy bags for the entire session.

It is always the most productive of sessions where clients do not bring luggage or bags, however we understand that somethings it is inevitable. We can either suggest a locker where you can store you luggage/bags during the shoot, or if you bring it with you we will manage by putting it aside during actual shooting. For strollers or prams, it is best not to bring one however we understand that this is sometimes inevitable. They can also be put aside during actual shooting, however please note that elevator exits from metro stations are complex and can delay travel significantly, so please allow ample time to arrive at your destination.

Can you make me thinner in the final photos?

No, we are photographers rather than photoshop retouchers. We can delete basic spots for example, however we cannot alter your shape. If you really feel the need to have the images retouched there are multiple high level online services which specialize in this. We encourage you to be proud of yourself, and leave the images as they are 🙂

I need to cancel my session. What should I do?

We are sorry to hear that! Was it us?! Please note that we ask for a deposit to secure your session and that deposit is non-refundable. We often receive multiple requests for the same day/time, so we have likely refused other session requests for this day/time. As we will likely not be able to schedule a session with anyone else at the last minute, cancellation within one-week of the scheduled session will be charged 50% of the agreed fee. Thank you for your understanding.

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